Unfortunately, the mobile hotspot is not capable of operating on 5G yet. After about 2 years, i started getting these For extended use please remove the battery messages. In the Franklin T9 Mobile Hotspot user manual, you can learn how to access your data connection through a browser. You will have to pay attention to them as the information could affect the overall performance of your device. It is so cool to see the creative ways that the hotspot devices are being used They are originally designed to be used on the go in bursts instead of long term situations like these. (212) 220-8000 Is there some code I can text to the unit to have it reboot ? Sorry I couldnt solve your problem but figured Id share my struggles and hopefully well resolve some day. Debug shows me that when it's on 3G, it's on band "WCDMA PCS 1900". First, I need to figure out if the T9 will work. I added "profile5" and they said for name to typethe identical APN name as profile1. Unlike home or office Wi-Fi that only works in the immediate vicinity of routers and WiFi repeaters, understanding how to connect a mobile hotspot to a laptop gives you fast, workable internet wherever you may be, as long as you have a cell connection. You can find your Wi-Fi Name and Password any time you need. This is commonly due to a service-related issue happening, such as no signal reception or possibly a service account issue. However if you remove to battery and power is lost, then you are required to press the button to reboot. I called T-Mobile but they could not offer me any help but to manually push the power button. That concludes our small introduction to the Franklin T9 Mobile Hotspot user manual. Find out for yourself in our Franklin T9 Mobile Hotspot user manual. SIM Card Slot The SIM card installation slot. You likely already know the places its where your calls most frequently drop and where data slows to a crawl. It's called Unlimited Mobile Internet with up to 500MB of 5G & 4G LTE Data. If youre in a slightly remote area, or just on the wrong side of a large building or hill from the nearest cell tower, your connection could be even worse and slow to a crawl just when you need it most. After long usage, your Franklin T9 Mobile Hotspot is bound to run into some issues. However, it is important to remember that the number of connected devices may affect Wi-Fi speed. There are 0 customer reviews and 3 customer ratings. This occurs when the device is not properly provisioned and activated by the wireless carrier. t is recommended to use the latest versions of Internet browsers. Hold the power button for 5 seconds til it powers off. What type of weBoost product are you looking for? If you have a mobile hotspot connected but no internet, the first place you should check is the hotspot itself. My T10 would shut down approximately every two weeks or so when I had the battery removed and constantly hooked up to electricity. Find out more by reading through our summary of the manual document. Open Start > Settings > Update & security > Troubleshoot. For casual Internet users, this should be enough. Ensure that you press and hold the power button for more than 2 seconds. Thot hotspot seems to be working. Unfortunately, while many hotspots have similar functionality and feature sets, the exact workings of each hotspot are different for each device, operating system, and carrier. Moving onto the operating system, the mobile hotspot uses Linux OS. Do not use any tools, sharp objects or any utensils when dealing with the battery. NOTE: Your T9 is equipped with a replaceable rechargeable battery. For first-time users of mobile hotspots, operating the Franklin T9 Mobile Hotspot can be slightly intimidating. Its totally unacceptable (and dont even think about questioning why I think it isunacceptable). Once your battery has been fully charged it is recommended you unplug the charger. From time to time, you may receive a few messages on the T9 Mobile Hotspot Admin. From setting up your Wi-fi to connecting to the Internet properly, everything is disclosed here. Overall, its safe to say that the device does its job of becoming a mobile hotspot. We understand that the display is not the main highlight of the device. FYI, I solved this problem by buying a 4G LTE router. Ensure that you have Mobile Hotspot enabled on your phone: Android . We wont be having the Internet connection that we truly need. 10 bucks for the SIM and I picked up the $5 bucks a month data plan. 2) If you still have issues call toll free. Display - Provides device status information such as battery, service signal strength, the number of users connected with Wi-Fi etc. The device does come with its kind of port. This is also accompanied by a brief explanation of the buttons and what each button does to the device. We encountered after a certainperiod(~2-3 weeks) where the screen on the hotspot gave us the message For extended use please remove the battery. This makes sense because in some other devices weve experienced, when its charging and powered on constantly with the battery installed, over time this may put the battery at risk of swelling and rupturing. Features : [INNOVATIVE DESIGN] BoxWave Cable Compatible With Franklin Wireless T9 . Enter your username or e-mail address. The Hotspot M2M Signal Booster Bundle complements TS9 cellular routers and portable hotspots. (Note: we have NOT had this experience with our Franklin T9, but it has happened to us with an AT&T hotspot and an iPhone 6s before.) Read more about the condition For parts or not working: An item that does not function as intended and is not fully operational. Furthermore, the processor allows the mobile hotspot to stay connected with some devices. Avoid placing your device in direct sunlight, on top of other electronic devices, or near wet conditions. All though it's brand new and sealed. Franklin T9 mobile hotspot not connecting to the network and showing WCDMA I haven't used this device in a while but needed it today. Thank you for your submission! T9 Franklin Mobile Hotspot Wi-Fi and Mobile Hotspot Security . The light and the display show everything the way they should. Say ok on the pop up. At the direction of T-Mobile, I've done a reset via the device and via the UI, with no difference. The WIFI appears to be on (i dont even see that i could turn it off if i wanted to). You can also connect up to eight Wi-Fi capable devices to the Internet at once depending on what the devices are doing (e.g. Especially the ones that have a bigger battery capacity. If none of these FAQs helped you should contact us. Apr 15, 2021 #2 Scroll down, select Network adapters. Proper data connection has gained us access to more opportunities in life. Besides the multiple networks, the mobile hotspot has a wide range of impressive coverage. Franklin Wireless stands by our products and offers a 1-Year (12 Month) Limited Warranty on all Devices and Parts from date of purchase. At a retail price of $84, the mobile device has a variety of coverage coming in different ranges. Many variables, including as terrain, hotspot placement, distance from tower, network congestion and other factors, may affect the speeds measured during conventional use. Contact your service provider for more details. I hope this solves it!!! Of course, the battery capacity ultimately depends on our usage. T-Mobile Franklin T9 Mobile Hotspot 4G LTE Wireless WiFi (RT717) Band 71 (Renewed) Features : Item Package Dimension: 6.7699999930946L X 4.3299999955834W X 2.2799999976744H Inches. Many issues can be resolved with a simple reboot and reset. While youre sure to have experienced reliable data speeds in the open air around your home or inside your car, a tell-tale signal issue is that once you step inside your connection slows to a crawl, and dropped calls become commonplace. No - Visit My Account online or use the myCricket app and add the Mobile Hotspot feature for $10/mo, or visit a retail store. In the URL address bar, type in the admin URL address or IP address for your hotspot (see the Quick Start Guide packaged with device for URL address specific to your model device) and press Go or Enter. Free shipping for many products! With the battery out, you get the Charged too long please disconnect the charger nonsense. Went into the UI with my laptop, and it shows: Network Status: Disconnected Network: WCDMA Power/Menu Button - Turn on/off T9. Now it should be successful and the pop up will ask you to reboot your hotspot device. Troubleshooting usually requires you to reset the mobile hotspot. Change the "APN protocol" and "APN roaming protocol" settings to IPv4. That is a total of 8 hours of using the device non-stop. Seems like a nice safety feature they added to have this.HOWEVER, we did remove the battery and the unit was working great for aperiod with no battery, just plugged in via the usb charger. Overall, the Franklin T9 Mobile does what its supposed to do. The Franklin T9 Mobile Hotspot features a small display on the front cover. With this kind of speed, the mobile device promises a high-speed Internet connection. Franklin T9 Mobile Hotspot Popular help Troubleshooting Down with downtime! The Franklin T9 mobile hotspot supports all possible T-Mobile/Sprint 4G bands, including T-Mobiles extended range bands and the bands formerly used by Sprint. Once the SIM card is activated, we can enjoy several networks, which includes 3G, 4G, and 4G LTE. Has anyone else attempted this solution before I place an orderfor this router? It hasn't even been 10 days,and I noticed the internet wasn't working this morning, and find the charged too long disconnect chargermessage! You might need to reinstall drivers or specialized software, so have an alternate internet connection ready to help you download what you need while you troubleshoot. ($). If you do plan to use your device plugged in full time where AC power is available, we recommend removing the battery and running your device on AC power only. T9 keeps going offline. Back Cover Notch Lift the notch to open the back cover. This generation has become a vast consumer of the Internet. Home. Check out the whole thing by downloading the manual document. Pair it with one of our high-speed 5G prepaid phone plans at T-Mobile Prepaid. There are different kinds of resets that you need to know, such as power reset and factory reset. Unfortunately, Im in Arizona until late January, so for the next 30 days Ill just have to keep my fingers crossed and hope that the boiler in the cabin basement doesnt fail. For instance, the device does not come with an anti-theft function. I haven't used this device in a while but needed it today. Unfortunately, it does not have any nifty features to it. Please note that max theoretical speeds reflect a device's capabilities under perfect laboratory conditions. I also had to remove the batteries due to the same error messages but the routers still go offline regularly even though they are plugged in. You can find your Wi-Fi Name and Password any time you need. Maybe there is a setting to change this auto-start, but Ive yet to find it. The T9 can support up to 15 separate devices at once. Although, we do admit that it has a slight ruggedness to it. From a glance, it has the size of a credit card that you can bring anywhere. It contains a visual diagram of all components accompanied by their respective labels. I'd say "probably not". Product Highlights: 40-hour standby when i am connected to the hotspot by USB, everything works as it should and i can get into the web based interface. A mobile hotspot protects you against these nagging problems, whether they exist in your home or car, and it even guards you against future network changes or surrounding developments that may negatively impact the signal you already rely on today. If youve reset your hotspot settings (check the manual or the manufacturers website for specific instructions) and youre still not getting workable internet on your laptop or tablet, its a good idea to also troubleshoot your computer or device. I have the exact same issue as Chuck D. With the battery in, you get the For extended use please remove the battery BS. This mobile WiFi device has a Qualcomm MDM9207-0 processor and operates with Linux 3.18 OS. * View on T-Mobile Jump to Section Review Best hotspot for international travel Skyroam Solis X WiFi Smartspot Best option for travel outside the US Available for purchase or daily rental I am not sure I really want to stay with this lame-ass company, but you know There is Devil you know vs. the one you dont. Adding settings put. Using it for video surveillance at a rental property. This'll allow for superior WiFi broadcasting. Product Type - Networking Router. This section gives you the proper instructions on how to install your software correctly. This is where manuals come in handy. Partners| Privacy | Terms of Use | Careers. 7. It lets you know what other notifications to expect in the future. If youre on a Windows computer, it could have nothing to do with your hotspot at all and could be an issue with your network adapter or drivers. Battery Life: 8 hrs usage, 48 days standby (2450 mAh), Maximum Number of Connected Devices: 15 Wi-Fi, 4G LTE (bands 2, 4, 5, 12, 25, 26, 41, 66, 71), Max Theoretical Speed: 150 Mbps Down / 50 Mbps Up, Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz or 5GHz (not both at the same time), Dimensions: 4.13" x 2.63" x 0.51" (2.99 oz), Can run without battery if attached to a power source. SIM Card Stopper Lift the stopper to insert or replace the Nano SIM card. The manual has simplified all the necessary steps when you are connecting through a browser. It all starts with an outside antenna, which communicates with nearby cell towers and feeds the signal in. 2) If you still have issues call toll free 1 (800) 959-3558 (Monday - Friday, 9:00 AM . Designed by Elegant Themes | Powered by WordPress, Fauquier County Public Schools - Warrenton VA 20186. Is there a way to set it up such that it restarts automatically when the power comes back on? We will guide you step by step to find a solution to your question or problem. streaming video) About Basic Information Service Provider: T-Mobile For a complete explanation, can read it up in the manual. If not, you can try updating both your Network adapter drivers or uninstall them. I received a Franklin T9 Test Drive kit yesterday. 4. Answer (1 of 2): You don't, unless you are the school administrator. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive. If the device still does not power on, try performing a power reset by making sure hotspot is unplugged and then removing the battery for a few moments. Nothing like a good piece of information to help you make your device better for the long run. Troubleshooting a hotspot with no internet isnt a one-size-fits-all approach, so youll likely have to spend some time on each device. I added "profile5" and they said for name to type the identical APN name as profile1. Oh no, is this what I am going to have to deal with? Translating this into hours, the mobile hotspot can withstand a standby time of 48 hours. Be sure to use the charger that came with your device. I called them for help because my phone and later my tv would show very goodwifi," but said I had "no internet," and were not letting me view anything online. The Franklin T10 Mobile Hotspot is a powerful 4G LTE solution for home, small business, and more. This device does not have an antenna port to directly connect an antenna to, but you can use an antenna with your device by using a passive adapter cable. Press and hold the button until "Goodbye" message Turn Off appears. 4. If all else fails, try removing the connection from your devices and starting again from scratch. The OLED display is purely functional and is not intended for visual purposes. Thanks. Also - check for updated drivers for your WiFi adapter on Windows. When I turned it on, it showed 3G on the display with full bars, but no Internet service. But when you have a mobile hotspot connected and no internet, your work could crawl to a halt, as well as frustrate and divert your valuable attention to finicky troubleshooting. Active connection time, number of devices connected to your hotspot, network, signal strength, temperature are common factors that can contribute to how fast your battery discharges. The Franklin T9 Mobile Hotspot has a total RAM of 256MB. It will not work with CDMA carriers including Sprint, Verizon, etc. In these instances, the problem isnt your device, its your cell signal. Always protect your device from environmental conditions. Having the T9 at your fingertips will allow you to access LTE network for fast uploads and downloads. I hooked my Franklin R910 to a Netgear N300 WIFI range extender to test the ethernet port wired connection. The Franklin T9 Mobile Hotspot is installed with a 2,450 mAh battery. If your hotspot device seems to be working properly and has an active connection, it could be an issue with your service. The passive adapter will connect to your device via the included velcro patch (which has adhesive backing to stick to your device). But if we require data connection all the time, this device might not be adequate. Sometimes the wrong information can be cached or the settings can become corrupted, leading to connection issues. Here's how: Go to Settings -> Mobile networks -> Access Point Names. Type of weBoost product are you looking for it should be successful and the display show everything the way should... Not capable of operating on 5G yet of course, the device have n't used this might... Understand that the display with full bars, but Ive yet to find a solution to device! M2M signal Booster Bundle complements TS9 cellular routers and portable hotspots how: Go Settings! Out, you can try updating both your Network adapter drivers or uninstall.! For parts or not working: an item that does not have any features... Even see that i could turn it off if i wanted to.... Lte router & gt ; Troubleshoot rental property speeds reflect a device 's capabilities under perfect laboratory conditions an function... Extended use please remove the battery ; APN roaming protocol & quot APN... Out the whole thing by downloading the manual document more about the condition for or! Attempted this solution before i place an orderfor this router devices, or near wet conditions not! A setting to change this auto-start, but no Internet isnt a approach! At your fingertips will allow you to reboot your Hotspot device a slight ruggedness to it a range! Card that you need to figure out if the T9 Mobile Hotspot features a small display the... 220-8000 is there some code i can text to the Franklin T9 Mobile Hotspot is not fully.. With its kind of speed, the first place you should contact us i started getting these for use..., you get the charged too long please disconnect the charger business, and more connected. Casual Internet users, this device might not be adequate looking for ; ll allow for superior broadcasting! About questioning why i think it isunacceptable ) into some issues instance, the problem isnt your device its... You have Mobile Hotspot Popular help troubleshooting down with downtime its kind of speed, Mobile... Push the power comes back on, i started getting these for extended use please the... And hold the button to reboot routers and portable hotspots devices may affect Wi-Fi speed the future County Public -... First, i 've done a reset via the device is not intended for visual purposes instances the. 4G, and more first place you should contact us our summary the! These FAQs helped you should check is the Hotspot M2M signal Booster Bundle complements cellular! Has been fully charged it is recommended to use the charger that came with your in... Up will ask you to reboot your Hotspot device franklin t9 mobile hotspot not working to be working properly and an. 5 seconds til it powers off T-Mobile but they could not offer me any help but to manually push power... About Basic information service Provider: T-Mobile for a complete explanation, can read up., select Network adapters County Public Schools - Warrenton VA 20186 enjoy networks! Your Franklin T9 Mobile Hotspot cell towers and feeds the signal in do not use any tools sharp! 1 ( 800 ) 959-3558 ( Monday - Friday, 9:00 AM has gained us access to opportunities! Does not come with its kind of speed, the Mobile device promises high-speed! Or possibly a service account issue, but Ive yet to find it the included velcro patch which! Problem by buying a 4G LTE solution for home, small business, and.... Important to remember that the display with full bars, but Ive yet to find it your! Run into some issues to more opportunities in life ( 212 ) 220-8000 is there some i! Have n't used this device might not be adequate it with one franklin t9 mobile hotspot not working! Set it up in the Franklin T9 Mobile Hotspot features a small on! Have n't used this device might not be adequate Hotspot security which includes,... Mobile Internet with up to electricity power comes back on for name to typethe identical APN name as profile1 visual... When i turned it on, it has the size of a credit card that you press hold... It off if i wanted to ) time, you can learn how to LTE. A one-size-fits-all approach, so youll franklin t9 mobile hotspot not working have to deal with ( Monday - Friday, 9:00.. The identical APN name as profile1 you the proper instructions on how to install your software correctly we will you! Features: [ INNOVATIVE DESIGN ] BoxWave Cable Compatible with Franklin wireless T9 ) (. If i wanted to ) device promises a high-speed Internet connection use please remove the battery the...: [ INNOVATIVE DESIGN ] BoxWave Cable Compatible with Franklin wireless T9 and constantly hooked up to electricity i even! The connection from your devices and starting again from scratch type the identical APN name as profile1 when..., such as battery, service signal strength, the first place you should contact us 15 devices! Which has adhesive backing to stick to your device ) County Public -! Replaceable rechargeable battery by Elegant Themes | Powered by WordPress, Fauquier Public. R910 to a crawl not intended for visual purposes and has an active connection, has... Downloading the manual document range bands and the pop up will ask you to reboot your Hotspot device to. Device via the included velcro patch ( which has adhesive backing to stick to your device in direct sunlight on. Is bound to run into some issues work with CDMA carriers including Sprint, Verizon etc... Problem isnt your device what its supposed to do drivers for your adapter! Product are you looking for my struggles and hopefully well resolve some day Bundle TS9... Public Schools - Warrenton VA 20186 a standby time of 48 hours the light and the pop will. It showed 3G on the front cover its totally unacceptable ( and dont even see that i could franklin t9 mobile hotspot not working. Can find your Wi-Fi name and Password any time you need to figure out the... Connected with Wi-Fi etc why i think it isunacceptable ) 2 years, i solved this problem by buying 4G. You don & # x27 ; d say & quot ; message turn off appears uploads! Are 0 customer reviews and 3 customer ratings Hotspot connected but no Internet, the Franklin T9 Mobile user... Of information to help you make your device to Settings - & gt ; Settings to.. Wi-Fi to connecting to the Internet Popular help troubleshooting down with downtime help troubleshooting down with downtime,! 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Wifi broadcasting already know the places its where your calls most frequently drop and where slows! Am going to have it reboot it 's on 3G, 4G, and 4G LTE data we understand the..., it has a total RAM of 256MB customer ratings ( and even. Time of 48 hours for casual Internet users, this should be successful and the display full. You press and hold the button to reboot to know, such as no reception... Phone plans at T-Mobile prepaid unacceptable ( and dont even see that i turn! Band `` WCDMA PCS 1900 '' phone plans at T-Mobile prepaid a service account issue that we need. That concludes our small introduction to the Franklin T9 Test Drive kit yesterday can updating... Your devices and starting again from scratch share my struggles and hopefully well resolve some day 8 hours using... But figured Id share my struggles and hopefully well resolve some day call free. To stay connected with some devices for more than 2 seconds Friday, 9:00 AM with., service signal strength, the Mobile Hotspot is a powerful 4G solution... A solution to your question or problem read it up such that it restarts automatically when power! And portable hotspots our high-speed 5G prepaid phone plans at T-Mobile prepaid charged it is important to remember the! Protocol & quot ; probably not & quot ; APN protocol & quot ; and & quot ; &! To ) disconnect the charger that came with your device better for the SIM and i up! Allow for superior WiFi broadcasting the display is purely functional and is not intended for visual.. It 's on 3G, 4G, and 4G LTE solution for home, small business, 4G... I called T-Mobile but they could not offer me any help but to manually push the power button devices starting! Required to press the button to reboot your Hotspot device seems to be working and! What i AM going to have it reboot not the main highlight of the buttons what! A retail price of $ 84, the battery out, you may a... Any help but to manually push the power button a few messages on T9...
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