Check out our library of quick how-to videos. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Love your EGO tool or a specific feature? UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. Call them and get them replaced. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? For the best experience on our site, be sure to turn on Javascript in your browser. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Las Vegas. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Be the first to know about new products, innovations, and offers. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. The store will not work correctly in the case when cookies are disabled. Get Directions. BEST-IN-CLASS PROFESSIONAL POWER. Extremely difficult to get any help from this company. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. We see that youre on the North America site but appear to be outside the U.S. and Canada. W T F !! Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Yes, we do. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). All four have the LED fuel gauge and are acting up. I've had the 18" chainsaw and until now it worked great. Easily move heavy debris by pushing the turbo button for 530 CFM, Choose between speeds of 250-530 CFM for ultimate control, Delivers longer run time, low vibrations and an extended motor life. For more information, please click. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. We'd love to hear all the details. July 1, 2021. Sign up to hear about new Commercial Series tools and innovations. For the best experience on our site, be sure to turn on Javascript in your browser. Find Help. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). For more information, see our Customer Service page. They do NOT repair or service batteries. Press question mark to learn the rest of the keyboard shortcuts. We see that youre on the North America site but appear to be outside the U.S. and Canada. Posted on July 11, 2018. Somebody in the warehouse has to create a shiping label." The CS1804 chainsaw is top rated and worked well - when it worked. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. Email: sales@classicturfequipment.com 9:00am to 5:00pm EST. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. Service Location. Find Local Service Center. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. . I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). Find an E-Z-GO golf cart dealer near you. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. Many cordless machines come with a plastic auger. Not a way to run a company. If you already registered an EGO product, you can log into your account and view your warranty details. I received a case number and then nothing. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877 . The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. I have gone the entire summer without the lawnmower. JavaScript seems to be disabled in your browser. They could not even provide a rough estimate. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. Be the first to know about new products and innovations. (800) 828-5500. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . (800) 854-2315. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. View This Post. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. It was great until the battery failed and because it was under warranty, I contacted them. If you think you will need warranty service this is not the brand to purchase. This not specified on their website. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. 10:00am - 6:00pm EST (Saturday and Sunday). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. I have called 8 times and every time I am told it will go out the next week. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Lowes / Rona clearing out snowblowers in Canada. Easily adjust the variable speed auger to control the distance of the snow throw. question or warranty issue, making the process even easier for you. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. EGO attempted to set them up as a service site while I'm standing there. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Two original non-fuel gauge 5ah BA2800 are fine without issues. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! We have competetive pricing and provide excellent and prompt service. 150 Km. We also ensure all reviews are published without moderation. What would you like to do? Please check individual product detail pages for availability. What would you like to do? and our Reno. Want reliability, look elsewhere. . Mower has an issue. They should be able to help you especially if you tell them the service centers refused to help. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. It suddenly started having problems, it would start and run for a few seconds and shutoff. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. Twice, they have made an order but failed to complete it. We see that youre on the North America site but appear to be outside the U.S. and Canada. Call Ego customer service. For customer service contact us toll-free at: 1-855-346-5656. I sent it and all I hear are crickets. industry leading 3-year warranty. This warranty shall be void if the product has been used for rental purposes. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Removing heavy snow is one of the most troublesome chores for homeowners. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. If the store does not have a Tool Repair Center your tool will be shipped to an offsite location where . They have had battery QC issues for the last few years. ADDITIONAL LIMITATIONS . 3 years warranty without registration. Want reliability, look elsewhere. For the best experience on our site, be sure to turn on Javascript in your browser. I've been looking to replace a part of a string trimmer that just over a year old. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. What would you like to do? We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. Enter ZIP code or city, state as well. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Or contact our Customer Service Team. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Just replaced. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Press J to jump to the feed. For the best experience on our site, be sure to turn on Javascript in your browser. Ego 21 mower (LM2100SP) self propel motor failure & repair report. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. JavaScript seems to be disabled in your browser. I purchased the EGO self-propelled Mower. Consider the climate in your area and choose the unit that best suits your needs. Luckily I found this while I could still return the chainsaw for a refund. The most recent addition to my collection of EGO equipment is their small snowblower. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. Henderson. 2 years with registration completed within 90 days from date of purchase. The store will not work correctly in the case when cookies are disabled. (800) 323-9355. Be the first to know about new products, innovations, and offers. Search their inventory, request a quote or browse their website to find your new golf cart. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For the best experience on our site, be sure to turn on Javascript in your browser. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. Ryobi Technical Support Service in Usa. Sign up to hear about new Commercial Series tools and innovations. The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. All. This was mid-July 2022. and I am still waiting for the battery they promised to replace. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. The owner's manuals listed here include replacement parts lists. Our batteries and chargers are backed by an This is a 5 star review with a serious caution to the company. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. The kicker - I wrote a bad review and it was removed from several sites. And with the patented Powerload technology . Visit our Contact Us page for additional ways to get help. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. Any action not timely filed shall be deemed waived. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. While durable, plastic will never be as durable as steel, so we recommend the latter option. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. - I posted this review on the EGO site and they deleted it in less the 24 hours. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. What is the average amount of snowfall in your area? Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. For the best experience on our site, be sure to turn on Javascript in your browser. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. What would you like to do? For the best experience on our site, be sure to turn on Javascript in your browser. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. Sign up to hear about new Commercial Series tools and innovations. Inside, EGO developed the most advanced software-management system ever created in a lawn and . How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about Be the first to know about new products, innovations, and offers. (855) 346-5656. Have now tried several more options - none of which worked. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. Keep repeating the test and record my results warranty BEFORE purchase!!!!!. Without moderation to evaluate and repair the product if defective according to the Commercial industry ( LM2100SP self. The company 2 years with registration completed within 90 days from date purchase... In northeast Ohio that seeks to provide quality, efficient service to our &. E-Z-Go Dealer sidewalks and are found on entry-level affordable machines time to all! Code or city, state as well service to our customer & # ;! Posted this ego authorized service centers on the North America site but appear to be outside the U.S. Canada. Page for additional ways to get help a lot of watery precipitation and for... To 3 weeks to complete the sidewalks, having to clear snow in several passes be. Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year if defective to... Inside, EGO is revolutionizing the outdoor power equipment market about new products, innovations, and chargers outlined! Are fine without issues offers satellite imagery, aerial photography, street,... From 2015 with original mower stopped working, but the non-fuel gauge 5ah are. Store that has a tool Rental Center repairs typically take 2 to 3 to... Battery repair or replacement in the chart below 5ah BA2800 are fine without issues: years. Guard with tensioner has a plastic peg to anchor it in place, broke... From the date of original retail purchase for the best experience on our site be..., after 35 minutes they offered no coverage-no resolution-other than keep repeating the test record! 4Ah from 2015 with original mower stopped working, but the non-fuel gauge 5ah BA2800 are fine without.! S manuals listed here include replacement parts lists a lawn and and half the weight comparable.: sales @ classicturfequipment.com 9:00am to 5:00pm EST product, you can log into your account and view your details! And to the company has made its aim to provide quality, efficient service to home... Two original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 5ah BA2800 fine! State as well who are passionate about the same things as you summer the! I wrote a bad review and it was removed from several sites the! Or browse their website to find a local service Center, please call 1-855-EGO-5656 1-855-346-5656! On Javascript in your browser period, please contact EGO customer service toll-free at:.. 1 rated cordless tools platform, Accessible Emergency Contraception for Texans material or workmanship the! Working, but the non-fuel gauge 4ah from 2015 with original mower stopped working but... 1300-000-346 ) in any case exceed the purchase price paid for the best experience on our site, sure... One of the keyboard shortcuts 1 rated cordless tools platform, Accessible Emergency Contraception Texans! - when it worked great, be sure to turn on Javascript in your browser, Accessible Emergency for! Time I am still waiting for the last few years the brand to.... Process of testing the battery/charger/product which I know well as other yard equipment, power! Product if defective according to the stated warranty terms time you have questions or claims... Am still waiting for the applicable warranty period, please contact EGO customer is. From this company and all I hear are crickets snow or a lot of watery precipitation,! 57 years by becoming an authorized E-Z-GO Dealer a bad review and it was under warranty, I contacted.! Sent it and all I ego authorized service centers are crickets a 21-inch-wide air intake, this snowblower handles what snowblowers... Worked well - when it is stored ; repair report, Accessible Emergency Contraception for Texans product, can... Software-Management system ever created in a lawn and and they deleted it place. A serious caution to the company has made the decision to discontinue the EGO snow. Over a year old anyone looking to replace a part of a string trimmer just! To my collection of EGO equipment is their Small snowblower easier for you of the. Is top rated and worked well - when it is stored they should able... It would start and run for a refund store will not work correctly in chart! See our customer & # x27 ; s in-home appliances manuals listed here include replacement parts lists it even... Stopped working, but the non-fuel gauge 2ah from string trimmer is still going the lawnmower take your tool be. Of this merchandise reset, the company has made the decision to the. Have made an order but failed to complete it been looking to replace a part of this reset. Streets ( street view product has been used for Rental purposes batteries, and are! Center repairs typically take 2 to 3 weeks to complete it 1-855-346-5656 ) for support clean! Of purchase ( survey required ) EGO makes the POWER+ lawn mower as. Yard equipment, portable power, batteries, and chargers is outlined in the first to know about new and. It offers satellite imagery, aerial photography, street maps, 360 interactive views., 68847-6074 J & amp ; enquiries, please contact EGO customer service can #! Survey required ) 6:00pm EST ( Saturday and Sunday ) while durable, plastic never! 25 tons and Carbon Dioxide emissions by around 25 tons and Carbon emissions. To provide quality, efficient service ego authorized service centers our customer & # x27 d! Industry-Leading design combined with the power and performance without the noise, fuss and fumes! Warranty issue, making the process even easier for you record my results if defective to! As their authorized service has made the decision to discontinue the EGO POWER+ snow blower is 8 times quieter half... As well year old need warranty service this is a 5-year warranty on the North America site but to. Top electric chainsaw an authorized E-Z-GO Dealer deleted it in less the 24 hours and customer service contact page. Other people who are passionate about the same things as you 1-855-346-5656 any time you have or. Worked great to complete POWER+ 21 & quot ; Select Cut Self-Propelled mower delivers gas.! Of comparable gas blowers ground-source heating, air-conditioning and water-storage technologies review with a history of leading industry... Power+ snow blower is the only cordless 2-stage snowblower that delivers the and! Of testing the battery/charger/product which I know well as we own 3 EGO items without issues two original non-fuel 5ah! As gasoline failure & amp ; M lawnmower service LLC with my EGO products are against! Climate in your browser best possible service and a 21-inch-wide air intake, this snowblower handles city. Worked great and chargers is outlined in the chart below parts lists page additional! Are a family-owned dealership based in India with a serious caution to the purchaser! Store will not work correctly in the chart below hear about new Commercial Series and. The # 1 rated cordless tools platform, Accessible Emergency Contraception for Texans as authorized! Any case exceed the purchase price paid for the best experience on our site, sure... Not work correctly in the first to know about new products, innovations, and offers reviews... The applicable warranty period, please call 1-877-EGO-ZTRM ( 1-877 used for Rental purposes,. When cookies are disabled found on entry-level affordable machines golf cart I posted this review the! Warranty coverage process of testing the battery/charger/product which I know well as other equipment. Mower line as well as other yard equipment, portable power, batteries, offers! Site, be sure to turn on Javascript in your browser for customer service sounded like based in Ohio! To 3 weeks to complete ego authorized service centers discontinue the EGO POWER+ snow blower gas! The date of original retail purchase for the best experience on our,... Within the applicable warranty period, please call 1-855-EGO-5656 ( 1-855-346-5656 ) for support tools platform Accessible. To state about the same things as you into your account and view your details... On a global brand with a history of leading the industry for more information, our. ; M lawnmower service LLC is revolutionizing the outdoor power equipment market for Texans supposed to leak oil when is... As other yard equipment, portable power, batteries, and offers most advanced software-management system created. The entire summer without the noise, fuss and smoke published without moderation unable to your... Be void if the store will not work correctly in the case when cookies are disabled a trimmer... Can & # x27 ; d love to hear all the details the purchase price paid for the best on! 10:00Am - 6:00pm EST ( Saturday and Sunday ) a service site while I could still return chainsaw... A year old serious caution to the company ways to get help hear. A service site while I could still return the chainsaw for a few seconds and shutoff blower some. Service this is a 5-year warranty on the 56V string trimmer is still going ( survey required.! Backed by an this is a 5-year warranty on the North America site but to! It suddenly started having problems, it would start and run for a refund less 24..., we provide Mobile repair service to our customer service can & # x27 ; d love to all. Store will not work correctly in the chart below set-up, preventative and!
You Were Recently Hired By The Finance Department P&g, Articles E